1. Training Delivery & Development
• Conduct training sessions on compliance, P&S, systems, and soft skills (classroom & online)
• Develop and update training materials and outlines regularly
• Record and distribute briefing videos via email and WhatsApp
2. Training Needs Assessment & Feedback
• Perform training needs assessments in collaboration with operational teams
• Conduct knowledge assessments, identify gaps, and propose improvement plans
• Distribute and analyze feedback forms to evaluate training effectiveness.
3. Process Optimization & Communication
• Coordinate with relevant departments to ensure seamless service center operations
• Inform teams about system downtimes, outages, or updates promptly
• Contribute to process improvements and policy updates under supervisor guidance
4. Compliance Monitoring & Support
• Review and follow up on non-compliance issues
• Collaborate with line managers for corrective actions
• Support the enforcement of standardized processes across service centers
Education:
Bachelor’s degree in business or any related field.
Experience:
• 5 years of strong background in customer service, sales training, and content development.
Training:
• Instructional design, customer service, and soft skills training (desirable)
Knowledge:
• Telecom products, services, and systems
• Customer service standards and compliance requirements
• Training delivery and instructional design basics
Skills/physical competencies:
• Facilitation and presentation skills
• Training content creation
• Strong verbal and written communication
• Proficiency in MS Office and online training tools
• Coordination and organizational skills
Interested Afghan nationals can send their applications and resumes (with three valid references) by Jan 30, 2026.
Please mention the name of the position you are applying for in your email subject line.
Applications received after the deadline and those that do not meet the requirements mentioned above will not be considered.
Only shortlisted candidates will be contacted for the interview(s).
ATOMA Telecom is a leading mobile operator in Afghanistan. We deliver innovative and reliable telecom services to empower individuals and businesses. Our mission is to bridge the digital divide and drive Afghanistan’s connectivity forward. With a focus on quality and growth, we are expanding our 4G network across the country. With our experienced team, we’re building a modern digital ecosystem. At ATOMA, we value talent, innovation, and progress. Join us in shaping the future of telecommunications in Afghanistan.