1. Design, develop, and update comprehensive training programs that cover both general banking practices and specific modules on Islamic banking and finance.
2. Customize training materials to meet the unique needs of various departments, including frontline staff, customer service teams, and operational units.
3. Conduct in-person and virtual training sessions, focusing on key banking functions, product knowledge, regulatory requirements, and Islamic banking principles.
4. Deliver specialized training on Islamic financial products, such as Murabaha, Mudarabah, Ijarah, and Takaful, ensuring employees have a solid understanding of Sharia-compliant operations.
5. Assess training needs by working with department heads to identify skills gaps and create targeted training programs to address them.
6. Provide continuous learning opportunities for employees through refresher courses and updates on new Islamic banking products and regulations.
7. Develop evaluation methods (e.g., tests, quizzes, and practical assessments) to measure trainees' understanding and application of both general and Islamic banking concepts.
8. Gather feedback from participants and department heads to improve training programs and delivery techniques.
9. Compliance & Regulatory Training:
10. Ensure that all training programs adhere to the latest banking regulations and Islamic finance laws.
11. Collaborate with the compliance department to incorporate regulatory updates into training materials.
12. Documentation & Reporting:
13. Maintain accurate records of all training sessions, attendance, and assessment results.
14. Report on the effectiveness of training programs to management and suggest improvements.