Duties & Responsibilities:

• Ensure that customers receive excellent services by providing quick and accurate information and processing the requests as efficient as possible.
• Receive and count working cash at beginning of shift with proper denomination.
• Teller is responsible to satisfied Customer’s from nature of the transaction and cash before leaving the counter.
• Identify customers, validate and cash checks during conduct of transactions.
• Accept cash for deposit and check accuracy of deposit slip.
• Record all transactions promptly, accurately and in compliance with Bank Policies and Procedures.
• Balance cash drawer throughout the day with final balancing at end of day and cash scroll.
• Receive cash from head teller while needed and send cash to head teller while surplus, physically and on system.
• Make sure to secure the cabin while in / out and dealt with customers according to Bank Policies.
• Banknotes received on validity.
• Responsible to keep counter door and safe lock while leaving the counter.
• Prevent unauthorized person to enter the counter.
• Has knowledge of Bank rules, procedure and regulation specially LCTR (Large Cash Transaction Report) STR (Suspicious Transaction Report) and occasional transaction.
• Regularly check and monitor the cash position and ensure that physical cash is tallying with the system at any point of time during the bank’s working hours.
• Write particular clearly.
• Prevent user and password sharing with others.
• Checking of Operational Equipment for daily Operation, Mobile and other electronic items are not allowed to use in cabin.
• Ensure strict control over selecting the right customers account for cash deposit and withdrawal.
• Resolve issues and problems with customer accounts at the level of cash activities.
• Explain advice and promote bank products and services to customers.
• Understand, adopt and adhere to bank policies, procedures, instruction and guideline.
• Responsible and Report any Shortage in Cash immediately on Spot to line Manager.
• Be cautious while process Cheque from all aspects and make sure that the Cheque issued by customer is unpaid.
• Assist with Head Teller of the branch in daily branch activities.
• Punctuality. (Follow official working time schedule properly).
• Behave in a professional way with all the colleagues and customers of the branch.
• Confidentiality of customer account and personal information.
• Ensure all the policies of BMA have implemented.
• Complete and comprehensive knowledge of BMA products, services.
• Any other task, duty assigned by line manager.