1. Team Supervision & Daily Planning:
- Directly manage interns and employees assigned under supervision.
- Prepare and assign daily, weekly, and monthly work plans aligned with branch targets.
- Ensure clear task allocation, attendance tracking, discipline, and productivity of team members.
- Provide on-the-job coaching, guidance, and performance feedback to team members.
2. Market Visits & Business Growth:
- Ensure consistent and effective market visits are conducted as per the approved plans.
- Lead field activities to recruit new agents and customers in accordance with set onboarding policies and criteria.
- Support recruited agents and customers to ensure smooth activation, engagement, and retention.
- Identify growth opportunities and contribute to trade and transaction volume development.
3. Target & KPI Achievement:
- Drive achievement of daily, weekly, and monthly KPIs and targets assigned to the team.
- Monitor individual and team performance against targets and take corrective actions where required.
- Report progress, challenges, and market feedback to the Branch Manager.
4. Market Coverage & Relationship Management:
- Expand market coverage within assigned territories to increase brand visibility and penetration.
- Build and maintain strong professional relationships with agents, customers, traders, and merchants.
- Handle customer and trader interactions professionally, ensuring positive brand perception.
5. Customer Support & Corporate Service Standards:
- Provide high-quality corporate customer service during onboarding and post-onboarding stages.
- Support agents and customers in resolving operational or service-related issues within defined timelines.
- Escalate complex issues to the Branch Manager as per escalation protocols.
6. Compliance, KYC & Documentation Management:
- Ensure all KYC, SAF, agreements, and supporting documents are accurately collected, verified, and maintained.
- Ensure zero discrepancies in documentation and full compliance with company policies and regulatory requirements.
- Maintain proper filing (physical and digital) of all market-related documents.
7. Data Management & Reporting:
- Ensure all market and onboarding data is accurately entered, updated, and maintained in the company database.
- Maintain data integrity, completeness, and confidentiality at all times.
- Submit daily, weekly, and monthly field and performance reports to the Branch Manager.
8. Brand Representation & Professional Conduct:
- Represent Behtar Group in the market with high corporate, ethical, and professional standards.
- Ensure team members adhere to company values, branding guidelines, and code of conduct.
- Act as a role model for professionalism, accountability, and compliance within the team.
Key Performance Indicators (KPIs):
- Achievement of assigned daily, weekly, and monthly targets.
- Number and quality of agents and customers onboarded.
- Market coverage expansion and visit effectiveness.
- Accuracy and completeness of KYC and onboarding documentation.
- Data accuracy and timely system updates.
- Customer and agent satisfaction levels.
- Bachelor’s degree in Business Administration, Marketing, Management, or a related field.
- 2–4 years of experience in field operations, sales, or market execution.
- Prior experience leading interns or junior staff is highly desirable.
- Experience in financial services, telecom, fintech, or distribution-based operations is an advantage.
Required Skills & Competencies:
- Strong team leadership and coordination skills.
- Excellent planning, execution, and follow-up abilities.
- Target-driven mindset with strong performance discipline.
- Strong communication, negotiation, and interpersonal skills.
- High attention to detail, especially in documentation and data management.
- Ability to work in field-based and high-pressure environments.
Behavioral Expectations:
- Demonstrates ownership, accountability, and initiative.
- Maintains professionalism and integrity in all market dealings.
- Ensures strict adherence to policies, SOPs, and compliance requirements.
- Promotes teamwork, learning, and continuous improvement.
Interested national candidates are kindly requested to submit their application (Cover letter & updated CV) no later than 20 Jan 2026 to the below email:
Note that the applicant must be based in Kabul.
Behtar is a group of companies that has been at the forefront of the telecommunications, mobile money, and e-commerce sectors for 20 years. The company was founded with the vision of connecting people and businesses, and facilitating commerce in an increasingly connected world. Through the years, Behtar has grown to become a leading provider of telecommunications, mobile money and e-commerce services in Afghanistan, with a strong reputation for innovation and customer service. Started as a small telecom service provider and quickly recognized the potential for growth and expansion in the financial services sector. we worked hard to provide innovative and cutting-edge solutions that could improve the lives of our customers. we were the first to offer high-speed internet and mobile banking services in our country, and as a result, we rapidly grew our customer base. With the passage of time, we continued to adapt and evolve to meet the changing needs of our customers, always looking for ways to push the boundaries of what was possible.
Today, Behtar group of companies is a well-established and respected player in both the telecom and financial services sectors, known for our commitment to excellence and our ability to deliver results. we are excited to continue growing and serving our customers for many years to come.