Key Responsibilities:
- Protecting the organization’s values by keeping all the information provided confidential.
- Monitoring and maintaining overall network devices healthy according to standard points.
- Providing advanced 2nd line and possible 3rd line support for customers on Technical related matters.
- Troubleshooting and resolving any issue with site BTSs, PTPs, and Sectors.
- Troubleshooting and resolving any issue with site switches and applying new advanced features to them.
- Troubleshooting and resolving any issue with customers’ CPE (Customer Premises Equipment).
- Updating overall UA Telecom installed Wireless equipment firmware / IOS to the latest version available from individual vendors.
- Troubleshooting and resolving any issue with customers’ LAN network devices remotely by using remote control software.
- Arranging team to visit the customer site or any UA site to resolve the issue if required.
- Recording system monitoring events and customers’ complaints full details in related databases.
- Being responsive in a polite, professional, and formal way to all customers’ calls, emails, and complaints.
- Informing customers via email and if required via phone about any normal, urgent, and critical Maintenance activity, network issues, and their individual related equipment issues when the issue raises and confirming the status with them.
- Coordinating and cooperating with the technical department on customers and sites’ related matters as required.
- Reporting full works detail done while being at assigned shift to authorized line supervisor and handing over all pending and under process tasks and complaints to next shift responsible.
Qualifications and Requirements:
- Bachelor’s degree in Computer Science (BCS).
- Minimum of 3 years of hands-on experience in Information Technology and network-related fields, preferably within the ISP sector.
- Strong verbal and written communication skills, with the ability to effectively interact with customers and teams.
- Fluency in Dari, Pashto, and English, with proficiency in speaking, reading, and writing across all three languages.
- Ability to work with Linux operating systems and programming languages.
Desirable Qualifications/Plus Points:
- Certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Associate – Wireless (CCNA Wireless), Cisco Certified Network Professional (CCNP), and Microsoft Certified IT Professional (MCITP) are highly advantageous for this role.
Interested candidates are encouraged to submit their applications by September 15, 2025.
To apply, please send a cover letter along with your updated CV in Word format to vacancies@uatelecom.af.
To ensure your application is properly reviewed, please include the position title and vacancy number in the subject line of your email as following:
System/Customer Support Officer | UAT-VA-SCSO-#2125-J
Please note that only shortlisted candidates will be contacted for a written test or interview.
About Us: UA Telecom is a fast-growing ISP, operating in Afghanistan since 2009, providing fast & reliable Internet services all over Afghanistan through Wireless, Fiber Optic, Microwave and VSAT platforms.
For more info please visit our website www.uatelecom.af