Core Responsibilities:
• Develop and implement service objectives, procedures, and processes.
• Plan, launch, and improve digital services in line with customer needs and business goals.
• Conduct market research, analyze trends, and identify growth opportunities.
• Collaborate with cross-functional teams and external partners to ensure seamless service delivery.
• Monitor customer feedback, resolve issues, and improve user experience.
• Track and report such as service usage, revenue, and satisfaction levels.
• Ensure compliance with industry regulations and company policies.
• Contribute to continuous improvement and cost optimization initiatives.
• Support sales efforts through client engagement, presentations, and proposal support.
• Utilize social media platforms to promote digital services and interact with audiences.
Computer Knowledge:
· Troubleshooting technical software issues and finding effective solutions.
· The ability to analyze data, identify patterns, and make informed decisions is crucial.
· roles involve interacting with users who may not have technical expertise, so strong customer service skills are important.
· the ability to collaborate effectively is essential.
· Office Tools: Microsoft Office (Word, Excel, PowerPoint).
· Data Analysis: Excel (advanced functions, pivot tables), Google Sheets;
· Social Media Management: Facebook Business Suite, Instagram, LinkedIn, X (Twitter)
Sales Skills:
• Understanding of sales cycles and customer acquisition processes.
• Ability to identify client needs and match them with service solutions.
• Presentation, negotiation, and persuasion skills.
• Relationship-building and follow-up skills to maintain client satisfaction.
Social Media Skills:
• Knowledge of major platforms (Facebook, LinkedIn, X/Twitter).
• Ability to create, schedule, and monitor content for engagement.
• Understanding of analytics to track performance and optimize campaigns.
• Familiarity with paid advertising basics on social media.
Qualifications:
• Computer Science, Information Technology, or a related field.
• 3+ years’ experience in related areas.
• Strong understanding of digital platforms and mobile services.
• Moderate knowledge of data analysis and performance tracking.
• Excellent communication, teamwork, and problem-solving abilities.
• Customer-focused with strong attention to detail.
please submit your resumes to Jobs@skytravels.com
Sky Cargo Services has been operating since 2010 in various locations, including Afghanistan, and is one of the largest companies in Afghanistan for exporting goods via air cargo.