Reservations & Booking Management
- Handle all room reservations via phone, email, walk-in, and online channels
- Manage bookings through the hotel PMS and online travel agencies (OTAs)
- Ensure accurate entry of guest information and reservation details
- Monitor room availability and rates on a daily basis
Coordination & Communication
- Coordinate closely with Front Office, Sales, and Housekeeping departments
- Communicate special guest requests and VIP reservations
- Support corporate and group bookings in coordination with Business Development / Sales team
Revenue & Reporting
- Assist in maximizing occupancy and room revenue
- Avoid overbooking and manage reservation changes or cancellations
- Prepare daily and weekly reservation reports for management
Customer Service
- Respond promptly and professionally to guest inquiries
- Provide accurate information about room types, rates, and hotel services
- Ensure high levels of guest satisfaction before arrival
Qualifications & Experience
- Minimum 1–3 years of experience in reservations or front office (hotel experience preferred)
- Familiarity with hotel PMS and online booking systems
Skills & Competencies
- Strong organizational and time-management skills
- Attention to detail and accuracy
- Good communication and customer service skills
- Ability to work under pressure and manage multiple bookings
Language Requirements
- Fluency in Dari or Pashto
- Basic to good command of English
Education:
- Bachelor’s degree or diploma in Hospitality, Business Administration, or a related field
Interested candidates are requested to submit their updated CV along with a cover letter. Only shortlisted candidates will be contacted for further steps. Incomplete applications will not be considered.
Submission Email:
Hr@parkviewhotel.af
Park View Hotel Services is a professionally managed hospitality organization committed to delivering high-quality accommodation and exceptional guest services. The hotel operates with a strong focus on service excellence, comfort, and operational efficiency. Through well-maintained facilities, qualified staff, and customer-oriented standards, Park View Hotel Services aims to provide a refined and reliable experience for both business and leisure guests.