Key Tasks
1. Sales of MTNA products & services.
2. Providing Services to customers based on customer' query.
3. Newline/MoMo Registration (Webcare Registration Access for CSPs Role).
4. Re-registration/Edit All (Webcare Edil Access for CSP Role).
5. SIM Swap (Webcare Edil Access & TT SIM Swap Access for CSP Role).
6. Addition & Cancelation of VAS services to customer (TT Access for CSP Role).
7. Customer Education on MTNA P&S.
8. Complaint handling via TT.
9. Performing ownership & security Check up (Customer information view in TT & Webcare).
10. SIM Swap with Declaration based on security check (TT & Webcare Access for CSP Role).
11. Contract Change (TT & Webcare Access for CSP Role).
12. Onboarding new MoMo customers.
13. Customer education on MoMo.
14. MoMo Cashin/Cash out.
15. Any other KPI relevant to MoMo.
Education:
12th graduate, bachelor's in business administration to be preferred
Experience:
1 – 2 years' experience in customer care or sales
Training:
Introductory and intermediate telecoms training
Customer care training
Product knowledge
Teamwork and cooperation,
Customer focus
Negotiating
Microsoft word and Excel
Fluent in both local languages Pashto and Dari; and a good command of English
Able to deal effectively with a variety of personalities and situations requiring tact, judgment, and poise
Able to maintain confidentiality as related to subscribers' data
Able to take initiatives
Good communication skills
Analytical skills
Knowledge of GSM technology and services
Understanding of the Afghan customer
Interested Afghan nationals can send their applications and resumes (with three valid references) by Feb 10, 2025.
Please mention the name of the position and the province in your e-mail subject line.
Only the applications received from the individuals residing in the mentioned provinces who meet the requirements will be considered.
Applications received after the deadline and those, which do not meet the requirements mentioned above will not be considered.
MTN Afghanistan is the subsidiary company of MTN Group operating in 21 countries with a subscriber base of over 286 million. MTN provides GSM services in Afghanistan. We are looking for qualified and experienced candidates to fill the vacant position(s).