- Supervise and develop all recovery staff functionally
- Manage loan default and written off loans by undertaking daily to monthly analysis and reporting issues/exceptions/severity to Head of Legal & Recovery and management.
- Ensure monthly loan recovery work plan has been firmly implemented by loan recovery officers;
- Conduct regularly scheduled field visits as well as surprise visits to ensure recovery procedures are properly implemented and followed by field staff;
- Ensure staff understands the contingency plan and knows how/when to put it in place;
- He is responsible to provide ongoing assessment and training to branches/recovery team to reduce write off cases
- Recovery Manager is responsible for portfolio analysis, assigning portfolio, portfolio transfer, training/coaching and field visit with ROs
- Analyze delinquent accounts and prepare report on highest risk accounts including recommendations for resolution;
- Strengthen the capacity of recovery staff through continuous on-the-job training, assessment, coaching, etc;
- Work with staff to help set targets and work towards continuously improving to achieve those targets;
- Any other duties that may be assigned by the Head of Legal & Recovery from time to time
- Follow-up of the registered case with the legal Manager
- Helping branches on the recovery of problematic clients with the coordination of the legal Manager. Planning, monitoring, reporting - Together with Head of Legal & Recovery, direct the preparation of the recovery plans and budgets - Monitor the implementation of recovery plan. - Develop and implement adequate performance reporting
Knowledge & Education:
- Desirable: a bachelor's degree is required at minimum in Business, law, Finance or Economics with 5-7 years or work experience in Banking and Microfinance at managerial position while Master’s degree is preferable.
Job Skills:
- Experience in developing and implementing strategic/operational plans for financial institutions.
- Excellent organizational, planning, analytical and problem-solving skills,
- High level of customer service and strong willingness to work in the field,
- Strong business management and negotiation skills,
- Experience managing and motivating a large staff,
- Excellent interpersonal, communication and training skills,
- Excellent technical report writing skills and computer literacy,
- Fluency in regional/local language, working knowledge of English,
- Availability domestic travel (up to 30%). Exposure:
- 5-7 years plus experience minimum in banking or microfinance as dealing with operation and at least 5 year experience in management and staff supervision. Fluency in English is required and communication in local languages
Interested candidates can send their CVs to: vacancies@mutahid.org.af
Note: Candidates must write the position and reference number in the email's subject line. (RM, Mutahid-KBL/55/2025)
Mutahid (meaning United in local language) Development Finance Institution (MUTAHID) was established on April 1, 2011 and initially three MFIs namely Microfinance Agency for Development and Rehabilitation of Afghan Communities (MADRAC), Parwaz Microfinance Institution (PARWAZ) and Mofad Microfinance Company (MOFAD) were consolidated. Later on, three additional MFIs namely Women for Women International Microfinance Afghanistan (WWI), Ariana Financial Services (AFS) and ChildFund Afghanistan Microfinance Limited (CFA MF) consolidated into MUTAHID. The creation of MUTAHID was an opportunity to combine the best components of these consolidating institutions and to preserve the significant investments made over the last few years, to create one larger, stronger and sustainable, best practice MFI based on the core principles of ethics, ideas and hard work while incorporating the lessons learned from the past. Microfinance Investment Support Facility for Afghanistan (MISFA) is supporting MUTAHID directly by providing direction, capacity building and financial resources and while a division of MISFA is run as a separate autonomous operating entity. The management of MUTAHID is ensuring the orderly and judicial transfer of good clients, quality staff and assets of the consolidating institutions.