·       Provide Analysis and monitoring Network performance by Checking Key Quality Indicators (KQI's)

·       Monitor and demarcating service degradation (Voice and Data) by checking performance of the network nodes

·       Knowledge of performance counters of RAN and Core KPI’s to make sure that all necessary counters are activated for daily, weekly, monthly and critical outages.

·       Using Big Data analytics to provide trend analysis for KQI/KPI and provide suggestions and solution on performance improvement

·       Customer proactive support using signaling call flows and big data analytics to improve Customer experience.

·       Investigate and analyze individual User complaints for " CS and PS" services, international link's (link utilization, call performance)

·       Mapping between KPI's & KQI's that's related to worst cell/Site/Node analysis to assist relevant team in improving network performance.

·       Detect value added cases by analyzing which KPI affect services.

·       Reviewing and making guidelines for network performance and people management.

·       Managing day-to-day Network KPIs and performed required analysis to improve the service delivery

·       Review of various reports (Site outage report, KPI reports, Daily CR report, Pending Outage Reports).

·       Checking and reviewing of the KPIs and SLA of the TT’s created by Monitoring team.

·       Technical review of the work orders change request which are impacting the NOC monitoring.

·       Providing post incident report and Root cause analysis for Major and Critical Incidents and User complaints.

·       Expert knowledge of U2020, BSC, RNC, 2G, 3G, LTE/5G technologies and Huawei RAN solutions.

·      Empower local RAN team to do complex task and train them daily, weekly and monthly basis.

·       Proven experience in leading large-scale RAN projects and optimization initiatives.

·      Network deployment and implementation to oversee installation and configuration of RAN components and ensure equipment is step according design and standards.

·    Capacity Management to assess network traffic and make sure that each interface has enough capacity to handle peak hours traffic.

·    Trouble shooting and Problem Resolution to analyze problem, degradation and other RAN KPIs.

·     Use available or third parties’ or specialized software tools for network analysis and trouble shooting.

 ·    Technology Upgrades and Updates, Ability to migrate from vendor to Vendor and advance wireless technology.

 

OH&S/QMS Role and Responsibilities:

 

• Reports any hazards or risks in addition to Accidents/Incident to QHSE department.
• Be aware of and complies to i engineering’s IMS Policy.
• Abides by i engineering’s Local Legal and Client Requirements.
• Attends and engages in IMS Awareness Sessions.
• Ensures that all IMS procedures are regularly followed and raises the issue when they are not