Key Responsibilities

A. Operational Management

• Coordinate land cargo movements with agents and third-party transporters.
• Track inbound and outbound courier consignments and ensure timely customs clearance.
• Prepare export and import documentation (AWB, packing lists, declarations).
• Update CRM, job files, and maintain digital/physical archives.
• Follow up on delays, resolve issues, and escalate operational challenges when necessary.

B. Regulatory & Public Relations

• Serve as the primary point of contact with APRA for compliance and postal operations reporting.
• Coordinate with airport customs to ensure full adherence to clearance protocols.
• Maintain strong relations with airline partners for schedules, handovers, and service coordination.
• Represent MOAM professionally during inspections, meetings, audits, and discussions.
• Prepare official correspondence, reports, letters, and submissions for regulators and partners.

C. Compliance & SOP Enforcement

• Ensure compliance with MOAM SOPs, Afghan customs regulations, and APRA guidelines.
• Maintain strict control over sensitive and restricted consignments.
• Prevent compliance gaps in documentation, reporting, and clearance procedures.

D. Reporting & Communication

• Generate weekly reports on cargo and courier movements.
• Provide timely updates to the Operations Unit Head.
• Maintain transparent communication with agents, clients, customs, APRA, and airlines.

Key Result Areas (KRAs)

• Land Cargo Coordination
• Courier Import/ Export Management
• Export Documentation Accuracy
• CRM & Record Management
• APRA Relations & Regulatory Compliance
• Customs Clearance Coordination
• Airline Partner Relations
• Public Relations & Professional Communication
• Compliance & SOP Adherence
• Documentation Archiving & Filing