Key Responsibilities
A. Parcel Handling Support
- Assist in loading and unloading shipments at MOAM branches and warehouses.
- Tag parcels appropriately and place them in designated sorting zones.
- Ensure handling of sensitive or fragile items follows company protocol.
B. Documentation and Photocopying
- Support in documentation of waybills, delivery receipts, IDs, and other shipping-related paperwork.
- Label and prepare documentation bundles for daily dispatches.
- Submit signed receipts and records to the Operations Officer.
C. Tracking System Updates
- Update parcel status (received, dispatched, delivered, pending) as per SOPs.
- Report system errors or data entry gaps promptly.
D. Filing and Recordkeeping
- Maintain organized physical and digital files of operational records.
- Archive delivery records, parcel intake logs, and exception reports.
- Retrieve documents for audit or operational review as requested.
E. Customer Interaction
- Greet customers at the service counter and assist with basic inquiries.
- Provide package updates, receive complaints, and route issues to responsible officers.
- Maintain professionalism and customer-friendly demeanor at all times.
F. Communication and Coordination
- Coordinate with drivers, warehouse personnel, and branch team for task updates.
- Communicate shortages, damages, or discrepancies to the Operations Officer.
- Relay urgent updates or requests to relevant units.
Expected Deliverables
- Daily parcel intake and dispatch checklists.
- Filing of shipment documents and delivery confirmations.
- Well-maintained filing system for operational paperwork.
- Customer interaction logs and complaints forwarded.
Working Relationships
- Internal: Operations Officer, Warehouse Staff, Drivers, Customer Care, Customs Brokerage.
- External: Walk-in customers, delivery personnel, courier agents.
Qualifications & Competencies
- High school graduate; any additional studies an advantage.
- Minimum 1 year of experience in logistics or administrative support.
- Basic computer literacy (MS Word, Excel, tracking systems).
- Attention to detail and accuracy in documentation.
- Courteous, disciplined, and team oriented.
Qualified candidates are required to clearly state the vacancy reference number in the subject line of their email and submit their CVs in PDF format to:
careers@moamlogistics.com
MOAM Ltd, a visionary venture of QUQNOOS Investment Ltd. is reshaping Afghanistan’s logistics through a comprehensive platform merging cargo, courier, and warehouse management, fostering a cohesive, technology-driven ecosystem. Based in Kabul and rooted in UAEs dynamic market. It’s not just a company; it’s a movement towards creating a unified marketplace, enhancing connectivity, and building a comprehensive network across the nation.