- Plan, direct, and oversee operational activities to achieve business objectives.
- Monitor and analyze performance metrics, ensuring quality, productivity, and cost-effectiveness.
- Identify and resolve operational issues and bottlenecks.
- Collaborate with senior management to set strategic goals and translate them into operational plans.
- Ensure compliance with legal, health, and safety regulations.
- Prepare and present reports on operational performance and areas of improvement.
- Manage end-to-end e-commerce operations, including order processing, shipping, returns, and after-sales support.
- Oversee e-commerce platform integrations, vendor relationships, and online marketplace compliance.
- Monitor product listings, pricing, promotions, and online performance metrics.
- Coordinate with marketing and sales teams to ensure smooth execution of campaigns and product launches.
- Supervise day-to-day operational activities across departments (finance, HR, logistics, administration, etc.).
- Ensure effective inventory management, warehouse operations, and supply chain optimization.
- Implement and monitor standard operating procedures (SOPs) to improve efficiency and reduce costs.
- Analyze business processes and recommend strategies for productivity, profitability, and scalability.
- Lead, train, and mentor operational staff, ensuring high performance and accountability
- Foster cross-functional collaboration between departments for seamless business operations.
- Develop performance metrics and generate operational reports for senior management
- Bachelor’s degree in Business Administration, Operations Management, or related field (Master’s preferred).
- Proven experience (5+ years) in operations management or a similar role.
- Strong leadership, organizational, and decision-making skills.
- Excellent analytical and problem-solving abilities.
- Knowledge of budgeting, financial management, and cost control.
- Strong communication and interpersonal skills.
- Ability to work under pressure and manage multiple priorities.
- Proficiency in data analysis, reporting tools, and ERP systems.
- Strong knowledge of supply chain management, inventory control, and e-commerce platforms (Shopify, Magento, WooCommerce, Amazon, etc.).
Core Competencies (KPIs:
- Leadership & People Management
- Strategic Planning & Execution
- Process Improvement & Efficiency
- Financial Acumen
- Communication & Collaboration
- Problem-Solving & Decision Making
- Order fulfillment accuracy & turnaround time.
- Customer satisfaction ratings.
- Inventory turnover and stock accuracy.
- Operational cost efficiency.
- Growth in e-commerce revenue and platform performance
Interested national candidates are kindly requested to submit their application (Cover letter & updated CV) no later the 08 OCT 2025 to the below email:
Behtar is a group of companies that has been at the forefront of the telecommunications, mobile money, and e-commerce sectors for 20 years. The company was founded with the vision of connecting people and businesses, and facilitating commerce in an increasingly connected world. Through the years, Behtar has grown to become a leading provider of telecommunications, mobile money and e-commerce services in Afghanistan, with a strong reputation for innovation and customer service. Started as a small telecom service provider and quickly recognized the potential for growth and expansion in the financial services sector. we worked hard to provide innovative and cutting-edge solutions that could improve the lives of our customers. we were the first to offer high-speed internet and mobile banking services in our country, and as a result, we rapidly grew our customer base. With the passage of time, we continued to adapt and evolve to meet the changing needs of our customers, always looking for ways to push the boundaries of what was possible.
Today, Behtar group of companies is a well-established and respected player in both the telecom and financial services sectors, known for our commitment to excellence and our ability to deliver results. we are excited to continue growing and serving our customers for many years to come.