• Call center responsibility: answer and managing of incoming calls and call to registered NGOs and business centers.
• Market targeting and lead generation: Identify target corporate sectors and create a list of potential clients; generate leads through networking, referrals, events, and digital channels.
• Market visitation for opportunity capture: Frequently visit the market to identify and capture new opportunities on a daily, weekly, and monthly basis through field engagement, competitor observation, and client outreach.
• Qualifying prospects: Assess potential clients for fit based on needs, budget, and authority; qualify opportunities to focus on viable prospects.
• Sales conversations and presentations: Conduct introductory meetings and product/service demonstrations to convey value and relevance to client needs.
• Client retention activities: Maintain regular client contact to ensure satisfaction, address concerns promptly, and support ongoing delivery service.
• Cross-selling opportunities within accounts: Identify simple add-on services that can benefit the client and present them as part of the ongoing relationship.
• Service quality feedback: Collect client feedback on services delivered and relay concerns to the operations team for timely resolution.
• Marketing collateral utilization: Use approved brochures, case studies, and service catalogs in client interactions; assist in tailoring messages to client segments.
• Brand and messaging consistency: Ensure communications align with Tamaas branding and service capabilities.
• Networking and industry presence: Represent Tamaas at relevant local events and industry forums to raise awareness and generate leads.
• Tender and procurement support (light): Identify relevant tenders or bids from ACBAR.ORG or any other related sources and inform line manager for considering it.
• CRM data entry and maintenance: Maintain accurate records of client interactions, opportunities, and follow-ups in the CRM; keep data current.
• Compliance and ethics: Adhere to legal, regulatory, and organizational policies and maintain ethical sales practices.
• Operations liaison: Work with service delivery to align client expectations with available capabilities and scheduling.
• Other duties as assigned by the line manager.