Customer Service & Support:
- Respond to customer inquiries via phone, email, or chat promptly and professionally.
- Handle complaints, escalate issues when necessary, and ensure timely resolution.
- Maintain a positive and professional customer experience at all times.
- Monitor and manage email communications and WhatsApp groups (customers & internal departments).
- Follow up on customer cases with relevant departments (Sales, Finance, Operations).
Operational & Financial Tasks:
- Assist in tracking bank deposits, payments, and financial transactions.
- Maintain accurate records of all financial transactions and double-check for discrepancies.
- Prepare and update the exit paper tracking sheet.
- Follow up on unpaid customer dues and coordinate with the Finance team.
- Report and coordinate found issues with related departments for resolution.
Administrative & Quality Support:
- Provide quality management support to internal departments.
- Communicate customer issues to the operations team for problem-solving.
- Assist in documentation, reporting, and data entry tasks.
Education:
- Currently pursuing or recently completed a Bachelor’s degree in:
- Business Administration (BBA)
- Public Administration (PPA)
- English, Economics, or related fields.
Languages:
- Fluent in English, Pashto, and Dari (written & spoken).
- Preferred: Knowledge of Arabic, Turkish, or Russian is a plus.
Skills & Competencies:
- Proficient in MS Office (Excel, Word, Outlook).
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle multiple tasks in a fast-paced environment.
- Professional email etiquette and customer service mindset.
Learning Outcomes:
- Gain hands-on experience in customer relationship management (CRM).
- Develop skills in financial tracking, reporting, and operations coordination.
- Enhance problem-solving, communication, and teamwork abilities.
Duty shift: ( Day / Night )
If you meet the above requirements, we encourage you to apply for these positions. Please send your CV along with a cover letter via email to (kabuljobs@peacegl.com).
Please make sure that your email includes the vacancy ID and Department Name in the Subject line. The date of birth and current location should be mentioned. Note that only the candidates who meet the requirements of the positions will be shortlisted.
RATCS is a leading consultancy and outsourcing company dedicated to providing innovative solutions that empower businesses to achieve their goals. With a commitment to excellence, we specialize in delivering strategic consulting services and comprehensive outsourcing solutions tailored to meet the unique needs of our clients.