karyab logo

Intern (Customer Services Officer)

  • Mutahid Microfinance Institution (MFI)
  • shuburghan, Afghanistan

duties

Essential Responsibilities & Accountabilities:

1. Interviewing the Customer for Islamic Financing Process:

  • Check the Client’s background in DAB’s Public Credit Registry web portal and UN sanction list.
  • Explaining the Islamic Financing policies & procedures to the Clients.
  • Explaining any newly added Islamic product for financing to customers
  • Filling out the application of the new clients or repeating and attaching relevant documents to the form (NIC/Tazkira, Photos, thumb impressions, etc.)
  • Submitting the application to the Branch Manager or Team Leader
  • Enter the required correct financing data in Core banking system
  • Responsible for maintaining the financing files, and original title deed in the branch safe.
  • Responsible for Scanning the monthly financed files along with Title deed(Qabalah)
  • Compare the Client with the sanction list based on Policy.
  • Report issues in MIS software to BM if any


2. Generation of Accurate Reports:

Prepare the following reports:

Daily:

  • Providing daily reports to Team Leader or Credit officer on daily activities.
  • Updating the Branch Manager for the delinquent clients as needed.
  • Providing reports of Client data for the Credit officer or Team Leader based need
  • Also, if needed any weekly or monthly reports to the related department


3. Miscellaneous:

  • Perform any other relevant duty assigned by the supervisor;

qualification

  • A Diploma or Degree preferably BBA with computer courses
  • Detail-oriented, accurate in documentation, hardworking and honest
  • Ability to solve the customer’s problems
  • Ability to work as part of a team with local and international personnel
  • Dari fluency (written and spoken) required, knowledge of English preferred
  • Computer skills and ability to learn and improve database systems
  • Responsible for safe-keeping and maintaining clients’ Financing files

Submision Guide Line

Interested candidates can send their CVs to: vacancies@mutahid.org.af

Note: Candidates must write the position and reference number in the email's subject line. (Intern, Mutahid-SHGN/65/2025)


  

Job Overview

  • Announced date : Oct. 6, 2025
  • Expire Date : Oct. 11, 2025
  • Number of Jobs: 1
  • Vacancy Number: Intern, Mutahid-SHGN/65/2025
  • Salary : As per company salary scale
  • Contract Type : Permanent
  • Contract Duration : 1 year
  • Employment Type : Full Time
  • Gender : Female
  • Nationality : Afghan
  • Probation Period : 3 month
  • Minimum Education : High School

Organization Information

Mutahid Microfinance Institution (MFI)

Mutahid Microfinance Institution (MFI) is one of the leading Islamic microfinance institutions in Afghanistan. A wholly owned subsidiary of the Microfinance Investment Support Facility for Afghanistan (MISFA), the country’s apex microfinance agency. As a regulated institution licensed by Da Afghanistan Bank (DAB), Mutahid offers Shariah-compliant financial solutions designed to meet the diverse needs of aspiring entrepreneurs, small business owners, and underserved communities. Its ethical and interest-free products reflect both Islamic values and a deep commitment to social impact. With a growing footprint of 17 branches across 10 provinces, Mutahid continues to expand access to finance, stimulate local economies, and foster a resilient culture of entrepreneurship. Through tailored services, client-centric support, and operational excellence, Mutahid remains a trusted partner in Afghanistan’s journey toward inclusive and sustainable development.

Categories

Finance Management

Required Languages

Persian Pashto English