- Provide front-line support to beneficiaries by answering questions, resolving issues, and providing information about the project;
- Assist beneficiaries in completing the SCOPE registration process, ensuring all necessary documents and information are correctly filled out;
- Coordinate with surveyors and other field staff to ensure beneficiaries are properly guided and have a clear understanding of the registration process;
- Document and report any issues or queries raised by beneficiaries to the relevant supervisors or technical staff;
- Assist in maintaining and updating records, ensuring that all data related to beneficiary inquiries and registration is accurately tracked;
- Manage beneficiary complaints or concerns, escalating to the appropriate team members when necessary;
- Provide clear and accurate information to the community about project activities, timelines, and processes;
- Ensure that beneficiaries receive tokens or relevant materials in accordance with the project guidelines;
- Perform any other duties assigned by the supervisor, including logistical support or assisting in the preparation of documents or materials;
- Minimum of 2 years of experience in customer service, helpdesk, or a similar support role.
- Bachelor’s degree in a relevant field.
- Strong communication skills, both verbal and written.
- Ability to manage multiple tasks and resolve issues efficiently.
- Strong interpersonal skills and ability to work well with diverse populations.
- Familiarity with the use of registration systems or data entry tools.
- Ability to remain calm and professional when handling difficult situations or beneficiary complaints.
- Understanding of local customs and cultures, and respect for community norms and values.
- Proactive, detail-oriented, and disciplined with a strong work ethic.
Qualified female applicants are strongly encouraged to apply. Interested male/female candidates should submit their updated resumes along with a detailed cover/application letter clearly stating their contact number and address.
How to Apply:
Please send your application electronically to: jobs@powerafghanistan.org
Important Notes:
- Kindly mention the vacancy number and the title of the position in the subject line of your email. Applications without this information will not be considered.
- The HR Department will not entertain any telephone inquiries regarding this vacancy.
- If you do not receive any communication from us within one week after the vacancy closing date, please consider your application as not selected.
- Only shortlisted candidates will be contacted for the next steps in the recruitment process.
Background: The Philanthropic Organization for Welfare, Empowerment and Research is a non-for-profit organization managed by dedicated and qualified Afghans working in health, education, welfare, agriculture and research aiming at achieving sustainable economic and social development in Afghanistan. Power Afghanistan team has years of ground experience and has been engaged in managing and implementing multi-sector projects in Afghanistan. POWER Afghanistan operates within four main areas:
· Access to Basic and Essential Health services and strengthening the health system;
· Economic development and social welfare empowerment;
· Developing the education system to empower the community;
· Research, monitoring and evaluation.
POWER Afghanistan is actively contributing towards the prosperity of the community by implementing donor-funded projects across Afghanistan. Presently working toward continuous improvement, and stretching our potential, POWER serves to satisfy national and international donor’s specific requirements and cater to address them in most effective and efficient manner. Our purpose is to improve and work, now and for future generations to come and inspire everything we do in Afghanistan through our creative approach. Our strategic choices are guided by this motive, leading us to better innovation, brilliant execution, and compels us to make a difference.