Key Responsibilities and Accountabilities

Management and Team Building

• Oversee all operations functions of Turquoise Mountain Afghanistan, providing strategic direction and leadership to the department.
• Serve as a country office champion and leader for promoting and instilling Turquoise Mountain’s workplace culture, behaviour, and values, ensuring inter- and intra-departmental cohesion, promoting collaboration, and ensuring timely completion of all activities.
• Line manage Security Manager, Supply Chain Coordinator, Admin & Logistics Officer, Senior Liaison Officer, and IT Manager, facilitating one-on-one support, strategic guidance, and coordination meetings. Oversee the wider Operations team including assistants, guards, kitchen staff, cleaning staff, and drivers.
• Ensure fiscal responsibility of all operational processes, procurements, and activities, including budget development, management of operational costs, and reporting.
• Attend routine meetings with the COO to provide summary updates on TM Afghanistan's operational activities, including challenges and proposed solutions.
• Oversee external coordination, liaison, and communication, particularly with government counterparts in TM Afghanistan's associated line ministries.

Safety & Security

Policy Review and Implementation

• Lead the strategic review of TM Afghanistan's Security Management Plan in line with the current security landscape and in accordance with international standards.
• Oversee the development and implementation of security policies, practices, protocols, and SOPs, ensuring they protect the safety and security of TM staff, premises, and assets.
• Lead the development of high-quality internal tools and response management plans.
• Ensure TM adopts a proactive approach to effectively manage emergencies and incidents, ensuring structured protocols are in place.
• Ensure TM's security protocols are fully compliant with organizational and donor requirements.
• Maintain, update, and circulate as needed the TM Afghanistan Communication Phone Tree.

Liaison & Coordination

• Oversee coordination with IEA representatives, per agreed protocol with the Country Director. Review coordination protocols (for example, frequency of engagement, terms of engagement) with the Country Director and Security Manager on a needs basis.
• Participate in routine meetings with the COO providing relevant updates, outlining new, emerging, anticipated, and compounded risks, and proposing mitigation strategies.

Procurement

Policy, Process, & Compliance

• Review and update the TM Afghanistan Procurement Policy, ensuring it remains compliant with TM global policies, is based on best practices, and is informed by internal lessons learned.
• Review and update the procurement process authorization matrix and cash thresholds.
• Respond to audit findings and implement recommendations with the relevant team members as needed.

Market Assessment & Supplier Engagement

• Undertake market surveys for routine procurement requirements by gathering and documenting accurate information on prices, services of suppliers, and other related information.
• Establish good relationships with new vendors and suppliers.
• Maintain proactive communication, transparency, and sound working relationships with existing TM suppliers.

Procurement Administration & Delivery

• Oversee TM's framework agreements with selected preferred suppliers to ensure smooth, timely, and cost-effective supplier procurement processes.
• Oversee large and complex procurements, ensuring compliance with international best practice.
• Oversee the delivery of all procurement processes ensuring procurement plans are delivered on time.
• Ensure the execution of internal controls and procedures to deliver efficient and transparent acquisitions and promote stewardship of resources.

Fixed Assets & Inventory

• Oversee the management of TM Afghanistan fixed assets, non-fixed assets, and inventories, ensuring that they are well protected against risks (for example, fire, theft, and misuse by staff), properly recorded, and reviewed on quarterly basis.
• Liaise with central and local government authorities to ensure TM remains compliant with new rules and regulations issued by the government in relation to assets.

Administration & Logistics

• Review, consolidate, and analyse monthly team activity reports, for example, those in relation to inventory and stock; fuel costs; office running costs; vehicle and building rentals; cleaning and kitchen schedules; and procurement/service providers. Offer strategic guidance on how to strengthen efficiencies across administrative and logistical operations.

Liaison

• Oversee coordination and liaison efforts regarding operational and programmatic matters with IEA government offices, associated line ministries, Kabul municipality, and other local authorities, ensuring contact sheets are maintained and updated, and that communication is professional, respectful, compliant, and timely.
• Schedule meetings between TM senior staff and line ministries as required.
• Ensure the smooth and safe management of all international visits.

Information Technology

• Oversee the development and execution of IT-related policies, software, and processes to promote systems effectiveness and protect the security and confidentiality of TM data.

This list is not exhaustive, and other duties may be required as determined by the needs of the organisation.

Key working relationships / cross-working

Internal: Operations, Programs, and Finance departments, COO

External: IEA, suppliers, community stakeholders