1. Social Media Management
Administer Facebook, Instagram, LinkedIn, Twitter (X), and other official pages.
Regularly create and post relevant, creative, and engaging content (graphics, short videos, text posts).
Maintain a consistent posting schedule aligned with company campaigns and promotions.
2. Customer Engagement
Monitor social media inboxes, comments, and messages on a daily basis.
Provide timely, professional, and accurate responses to customer queries.
Escalate technical complaints to the support team and follow up on resolutions.
3. Digital Marketing Campaigns
Plan and execute online advertising campaigns (Facebook Ads, Instagram promotions, Google Ads if required).
Track campaign performance and prepare reports on reach, engagement, and conversions.
Support sales targets through digital lead generation.
4. Brand Building & Awareness
Ensure that all social media content follows Insta Telecom’s brand guidelines.
Promote new packages, offers, and customer guarantee policies.
Increase audience engagement and followers through interactive strategies.
5. Reporting & Analytics
Prepare weekly and monthly reports on social media performance.
Analyze customer feedback and trends to recommend improvements.
Share insights with management to enhance customer experience and marketing strategy.
Bachelor’s degree in Marketing, Business Administration, IT, or related field.
Proven experience (2+ years) in digital marketing or social media management.
Knowledge of Facebook Business Suite, Instagram Ads, and digital analytics tools.
Strong communication skills in English, Dari, and Pashto (preferred).
Creative mindset with the ability to design simple posts/graphics (Canva, Photoshop, etc.).
Ability to work independently and respond quickly to online inquiries.
Please submit your CV and a cover letter describing why you are a perfect candidate for this position to jobs@instatelecom.com. The subject line must be INST-DS280925
Insta Telecom is one of the largest internet service providers (ISPs) in Afghanistan. Its corporate headquarters is in Kabul, and it has fully functional regional offices in major cities, including Kandahar, Herat, Mazar-e-Sharif, Jalalabad, Ghazni, Helmand, and Kunduz. The company is 100% Afghan-owned, and its nationwide network and operations are managed by a team of over 100 experienced, trained, and qualified professionals, including Afghans and international experts. Insta Telecom takes pride in being an Afghan company that delivers modern telecommunication services through its expansive infrastructure across the country. Focusing on providing reliable connectivity solutions, the company caters to the evolving needs of residential and business customers in Afghanistan's rapidly growing telecommunications market.