Bidding and Proposal Management:
- Assist in the preparation and submission of bids, tenders, and proposals.
- Coordinate with sales, technical, and management teams to gather necessary information for bids.
- Ensure all bids are completed accurately, professionally, and submitted before deadlines.
- Maintain a database of past bids and proposals for future reference.
Client Problem Solving & Support:
- Serve as a primary point of contact for customer inquiries and issues via phone, email, and live chat.
- Diagnose, troubleshoot, and resolve client concerns related to any department (e.g., billing, technical support, account management).
- Provide timely and accurate information to clients, ensuring first-contact resolution where possible.
- Escalate complex issues to the appropriate department while maintaining ownership of the client's experience.
Team Coordination & Communication:
- Act as a liaison between the client and various internal departments (Sales, Technical, Finance, Operations) to facilitate problem-solving.
- Clearly communicate client needs and feedback to internal teams to drive process improvements.
- Participate in team meetings to provide updates on customer sentiment, common issues, and bid status.
CRM & Administrative Duties:
- Maintain and update customer records in the Customer Relationship Management (CRM) system with high accuracy.
- Log all client interactions, issues, and actions taken.
- Generate reports on customer service metrics, bid success rates, and common support themes.
Must-Have Hard Skills:
Minimum 1 year of experience:
- in a Customer Service Representative (CSR), CRM, or similar client-facing role.
- Proven experience with bidding and tender processes.
- Proficiency in CRM software (e.g., Salesforce, Zendesk, HubSpot).
- Excellent written and verbal communication skills with the ability to draft professional proposals and communicate clearly with clients.
- Strong administrative and data entry skills with a high attention to detail.
Essential Soft Skills & Attributes:
Exceptional Multitasker:
- Ability to efficiently manage multiple tasks (bids, client calls, internal coordination) simultaneously without compromising quality.
Superior Problem-Solving:
- A proactive and analytical mindset with the ability to think critically and provide effective solutions under pressure.
Strong Communication & Interpersonal Skills:
- Ability to build rapport with clients and collaborate effectively with diverse internal teams.
Empathy and Patience
- : A genuine desire to help others and the patience to handle difficult situations calmly.
Time Management & Organization:
- Excellent prioritization skills and the ability to meet tight deadlines in a fast-paced environment.
Team Player:
- A collaborative spirit with a "no job is too small" attitude.
Adaptability & Resilience:
- Ability to thrive in a changing environment and bounce back from challenges.
Preferred Qualifications
- An Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field.
- Experience in 1 year is a plus.
- Additional language skills.
Please ensure that your email includes the vacancy ID in the Subject line.
Note that only the candidates who meet the requirements of the position will be shortlisted.
If you meet the above requirements, we encourage you to apply for this position. Please send your CV along with a cover letter via email to kabuljobs@peacegl.com.
RATCS is a leading consultancy and outsourcing company dedicated to providing innovative solutions that empower businesses to achieve their goals. With a commitment to excellence, we specialize in delivering strategic consulting services and comprehensive outsourcing solutions tailored to meet the unique needs of our clients.