- Respond to customer inquiries via phone, in-person, and digital channels
- Educate customers on mobile money and e-commerce services and features
- Assist users with account setup, PIN resets, and transaction troubleshooting
- Log and escalate technical issues to relevant departments
- Maintain accurate records of customer interactions and resolutions
- Promote new services and campaigns to existing and potential users
- Ensure high levels of customer satisfaction and professionalism
- Support agent onboarding by explaining service features and user flows
- Follow up on unresolved issues and ensure timely closure
- Collect customer feedback and report trends to management
- Adhere to call handling and service quality standards
- Maintain confidentiality of customer data and transaction history
- Assist in translating service materials and FAQs into local languages
- Participate in training sessions and knowledge refreshers
- Contribute to a positive and collaborative team environment
- Diploma or higher degree in any relevant field
- 1–2 years of experience in customer service or call center
- Excellent communication and interpersonal skills
- Basic computer literacy and typing skills
- Fluency in Dari and English
Submission Guideline
Interested national candidates are kindly requested to submit their application (Cover letter & updated CV) no later than 10 Dec 2025 to the below email:
Behtar is a group of companies that has been at the forefront of the telecommunications, mobile money, and e-commerce sectors for 20 years. The company was founded with the vision of connecting people and businesses, and facilitating commerce in an increasingly connected world. Through the years, Behtar has grown to become a leading provider of telecommunications, mobile money and e-commerce services in Afghanistan, with a strong reputation for innovation and customer service. Started as a small telecom service provider and quickly recognized the potential for growth and expansion in the financial services sector. we worked hard to provide innovative and cutting-edge solutions that could improve the lives of our customers. we were the first to offer high-speed internet and mobile banking services in our country, and as a result, we rapidly grew our customer base. With the passage of time, we continued to adapt and evolve to meet the changing needs of our customers, always looking for ways to push the boundaries of what was possible.
Today, Behtar group of companies is a well-established and respected player in both the telecom and financial services sectors, known for our commitment to excellence and our ability to deliver results. we are excited to continue growing and serving our customers for many years to come.