• Ensure the confidentiality of all organizational and client information.
• Generate and issue accurate sales invoices to customers.
• Reconcile the accounts receivable ledger with the general ledger to ensure all financial activity is properly recorded.
• Prepare and submit daily and weekly cash reports to management.
• Reconcile daily receipt batches with corresponding bank deposits.
• Process all required adjustments, corrections, and authorized write-offs.
• Maintain a well-organized filing system for accounts receivable documents, with clearly labeled binders and files.
• Create and manage computerized records for each client, maintaining logs, ledgers, correspondence, and payment history.
• Respond promptly to customer inquiries regarding account issues and payment discrepancies.
• Advise customers on appropriate actions and strategies for debt repayment.
• Assist in the training and onboarding of new team members in the collection department.
• Prepare reports and official correspondence related to collections, account status, and customer payment records.
• Manage the collection and processing of council tax-related documentation.
• Contact customers via phone or in person to resolve overdue payments and discuss terms of service, credit, or sales agreements.
• Address valid deductions by entering appropriate adjusting entries in the system.
• Monitor overdue accounts using accounting software and automated systems.
• Encourage and negotiate payment from customers for overdue amounts, damage claims, or dishonored checks, and handle returns when necessary.
• Record payments accurately and apply them to customer accounts.
• Provide customer service related to collection matters, including processing refunds, resolving discrepancies, and reviewing account adjustments. Monitor assigned accounts, perform reconciliations, apply small balance write-offs, and issue credit memos as required.
• Collaborate with the sales team to resolve account issues in a timely and effective manner.
• Submit regular weekly and monthly reports to the direct supervisor regarding collection progress and accounts status.